Want to read about a specific category? Click the desired topic below to jump directly to those questions and answers.
How much does it cost to visit the Museum?
All activities and exhibits are included with admission. Admission is $9 per person; $6 for seniors 65 and up; $6 for active duty military, $6 for college students with ID, $6 for children (2-17). Children under 2 years of age, Museum members and American Airlines employees (with employee ID) and their immediate family (D2’s and D2P’s) enjoy free admission.
What are the Museum Store hours?
The Museum Store is open Fri. 10:00 a.m. to 2:00 p.m. and Sat. 10:00 a.m. to 4:00 p.m. Online Store orders are fulfilled on Tuesdays, Fridays and Saturdays.
What are the holiday hours?
Click here for the 2020 holiday hours.
Where can I park?
The Museum has free parking for its visitors adjacent to the Museum entrance. For handicapped parking information, please call 682-278-9085.
How do I get to the Museum?
The Museum is located at 4601 Texas Highway 360 at FAA Road, Fort Worth, Texas 76155
- From Dallas: Take Hwy 183 West and exit at FAA Road. The Museum is on the right.
- From Dallas/Fort Worth International Airport (3 miles south): Take the south exit from the airport and follow the 183 West / 360 South curve to the right. Exit at FAA Road. The Museum is on the right.
- From Fort Worth: Take Hwy 183 East and exit at FAA Road. The Museum is on the right.
- From the North: Follow Hwy 360 South and exit Trinity Blvd. Stay in the left lane, and U-turn under the highway northbound to FAA Road. Turn left over Hwy 360. The Museum is ahead on the right.
- From the South: Follow Hwy 360 North. Take the Trinity Blvd. / FAA Road exit. Proceed straight across Trinity Blvd. and stay on the access road northbound to FAA Road. Turn left over Hwy 360. The Museum is ahead on the right.
Are firearms, or weapons of any kind, allowed in the Museum?
No. The Museum is a weapon-free facility. As an educational institution with numerous school and educational groups and activities on Museum property, weapons are prohibited from the property pursuant to Section 46.03 of the Texas Penal Code. Additionally, pursuant to Texas Penal Code Sections 30.06 and 30.07, we have posted legal signage notifying the public that we do not permit concealed or openly-carried handguns in our facility. This applies to all team members, volunteers, guests, and vendors.
Commissioned law enforcement officers are permitted to bring duty weapons when visiting the Museum. No other persons are permitted to bring firearms or other weapons on the premises.
Persons who are not commissioned law enforcement officers found to be in possession of weapons will be asked by the Museum security staff to remove the weapon from the premises. The CR Smith Museum will not store weapons or permit them to be stored within the facility.
What can my family do at the Museum?
There’s something to do for everyone at the Museum! With over 35,000 square feet of interactive exhibits plus the esteemed, 1940’s DC-3 Flagship Knoxville airplane to board, the Museum and its main gallery offers plenty of fun, history and learning. See what’s going on and obtain more information on our special exhibits by visiting our online calendar.
Is the Museum wheelchair accessible?
Most walkways, exhibits and restrooms are wheelchair accessible at the Museum. Those requiring assistance may use the complimentary wheelchairs. Visitors wanting to use wheelchairs should visit the Museum Store and leave an ID to check out the wheelchairs. The ADA compliant entrance and designated parking is located at the back of the Museum Those requiring other special accommodations, or who would like to arrange to be met at the ADA entrance for assistance with entering, please contact 682-278-9085, or, once on site, contact the Museum Store at 682-278-9080.
What age range is appropriate?
The American Airlines CR Smith Museum is for all ages, and has something for everyone.
How long does a visit take?
There is no exact answer to this question. It all depends on the time you’re willing to invest in exploring the numerous informative facets of the Museum. First-time visitors typically spend between one to three hours.
What should we wear on a visit to the Museum?
We ask that visitors dress comfortably, and perhaps bring a lightweight jacket, as the temperatures in the museum are kept cool to ensure exhibit preservation.
Can we bring outside food into the Museum? Is food available?
We ask visitors to not bring food or beverages into the Museum. Please do not eat in the Museum, which includes the exhibit galleries, theater, hangar, or on board the DC-3 Airplane. Guests are welcome to eat outside on the plaza, the Museum Store has water and packaged snacks available for purchase.
How do I book group reservations?
If you would like to book a Group Visit (15 or more), please email firstname.lastname@example.org or call (817) 967-1560.
How do I stay informed about the Museum?
We invite guests to sign-up for the American Airlines CR Smith Museum e-newsletter for information on special events and upcoming exhibitions. Sign up here.
What does the Museum do to support teachers?
The CR Smith Museum offers self-guided field trip programs in which teachers can use to enhance their school curriculum. The Museum also offers workshops and activities led by Museum educators and aligned to TEKS that are held throughout the year.
The Museum is growing wings and bringing the science of flight to your classroom or event. With two convenient formats to best fit the needs of your organization, the Museum’s traveling STEM activities or workshops will help your event soar to new heights! To find out more click here!
Please contact our Education Coordinator for more information and to find out how you can book your school group or book an outreach program. email@example.com or by phone at 817-967-5911.
How do I determine date and availability to book my group?
To inquire about date/time availability, please submit your information via our Group Visit contact us form.
What is the rate for groups and how can it be obtained?
The $4 per person (child, student, adult, senior citizens) group rate is available for groups of 15 or more people. To obtain the group rate, all groups are to complete and submit the group reservation form and, upon arrival, pay in a single transaction using Credit Card, Cash or Check. To schedule your group visit, please complete our online form.
When can I make a group reservation?
We book groups on a first come, first serve basis, so as soon as you know your group would like to visit, please contact us. The Museum always appreciates advance notice for larger group visits. Groups up to 30 people should plan to make reservations at least 1 week in advance. Groups larger than 60 people should plan to make reservations at least 2 weeks in advance.
What if our group needs an invoice?
When completing the group reservation form, please check the box for requesting an invoice and provide the mailing address where indicated. Upon receipt of your reservation, the Museum will reply with a confirmation and an invoice for your visit.
What if our group needs to write a check?
Checks are to be written out to: CR Smith Museum. If mailing, please mail to: CR Smith Museum – Group Visit, P.O. BOX 619617, MD 808 GSWFA, DFW Airport, TX 75261.
Checks are to be written for the exact amount of purchase.
Checks in excess of the purchase amount will not be issued a cash refund. The organization/business must provide a W-9 for a refund, which will take approximately 6-8 weeks from receipt of the W-9 form.
What is included with group admission?
Full access to the Museum, including day programs/activities, special exhibits, movie and much more are included with the group’s admission. Please reference the Group Reservation form to select options for your visit or to make special requests.
Can groups shop/visit in the Museum Store?
We encourage groups to visit and shop in the Museum Store. We have a large range of items that vary in pricing, including t-shirts, trinkets, toys, books, stickers and so much more! The adult-to-child ratio is 1-to-5 at any one time. Please contact the Museum Store with any questions or item inquiries: 682-278-9080 or firstname.lastname@example.org.
Is there a place for my group to eat?
No food or drinks are permitted in the Museum gallery areas, Museum Store, Hangar, DC-3 Plane or the Museum campus as a whole.
What if I need to cancel or make changes to my group reservation?
Once the group reservation form has been submitted and a confirmation has been provided, please contact us for amendments or cancellations at: email@example.com
Are lesson plans available for groups?
The Museum offers free downloadable Educator Resources including lesson plans and activity guides to help support the learning experience of young scholars. Please preview the list of lesson plans found here.
How can I select a STEM workshop for my group?
Museum staff will collaborate with your group to determine a workshop that suits your needs. Workshop options can be viewed here. Complete the group reservation form by selecting the “STEM Education workshop” option and our Education Coordinator will contact your group directly.
What are the rates for workshops?
For groups of 15 or above: workshops are $8 per person and include general Museum admission. Those not participating in workshops (chaperones, teachers, siblings, etc.) will be charged the group admission rate of $4 per person for adults and $3 for children (2-17).
For groups fewer than 15: workshops are $11 per person and include general Museum admission. Those not participating in workshops (chaperones, teachers, siblings, etc.) will be charged the admission rate of $9 per adult and $6 per child (2-17).
Note: all charges shall be paid in a single transaction. For workshop details and invoices, please email: firstname.lastname@example.org
Can groups larger than 60 schedule a workshop?
To ensure optimal guest experience, the Museum limits the number of workshop participants to 60 per day, however, groups larger than 60 can book additional workshop dates, thus allowing all members to have an opportunity to participate.
How can I volunteer at the Museum
Have a passion for aviation, want to share with the next generation? Become a Volunteer! There are many ways to support the Museum! The American Airlines CR Smith Museum greatly appreciates donations and volunteers. We believe volunteers play a vital role to the enthusiastic support of the Museum and our programs. Our volunteers have an opportunity to touch the lives of the community while expressing their passion for aviation. To find out more about volunteer opportunities, contact email@example.com.
Where does the Museum get its financial support?
American Airlines CR Smith Museum is a 301 (c) 3 nonprofit organization that depends on revenues derived from memberships, Museum Store, event rentals, ticket sales and donations to operate. Your gift to the museum is tax deductible under the IRS code to the extent allowed by law. You can make a gift for general operating purposes or contribute for a specific purpose if you wish. Any donation, whether great or small, is always appreciated. To make a donation, please give us a call at 682-278-9089. You may also support us online.
Does the Museum take archival donations?
The CR Smith Museum is always interested in considering new acquisitions. If you have an item of historical nature concerning American Airlines or a subsidiary or predecessor company, please contact firstname.lastname@example.org.
WE ARE CURRENTLY NOT BOOKING ANY BIRTHDAY PARTIES. PLEASE CHECK BACK HERE FOR INFORMATION REGARDING FUTURE BOOKINGS.
When can I have a birthday party at the American Airlines CR Smith Museum?
Parties for your child (ages 3-13) at the CR Smith Museum can be scheduled on Saturdays at 10:00 a.m., or 1:00 p.m. The party duration is 2 hours.
How far in advance do I need to schedule a birthday party?
You may schedule as soon as you decide that you would like to host a party here, but you must schedule at least two weeks in advance. Because party dates can fill up, we advise that you schedule at least a month in advance.
How can I reserve my party?
Inquire with the Museum: (817) 967-5995 or email@example.com
At a minimum, the deposit payment of $100 is due at the time of registration. We accept cash, credit or debit card. All remaining balances are due prior to departure on the scheduled party date.
Who is included in the 20 guests per party?
Everyone is included in the 20 guests allowed in the party area except children less than 24 months who are free. The birthday child and birthday family, child guests and adult guests are all included. The maximum allowed for a birthday party is 40 people. If your party is going to exceed this maximum, a larger area at an additional fee can be arranged through our Events department.
When can I get into the room/area?
Parent(s) can meet the party attendant 15 minutes before the scheduled start time for the party.
Can I bring my own food, snacks, beverages and/or order delivery?
Yes. Please review the CR Smith Museum Party Rental Agreement and Term sheet for more info.
What are the tablecloth measurements?
Rectangular tablecloths measure 54” x 108”. Tables seat up to 8 people. Tables and chairs are provided, but you will need to provide your own tablecloths if you would like them.
Is there a refrigerator for me to store my food items?
No. We highly recommend bringing a cooler for items requiring refrigeration.
Can we stay in the party room/area after the party?
Museum parties run 2 hours. We do allow for a 15-minute clean-up and all party guests and belongings will be required to leave the designated party area at that time. Party goers will still have full Museum access that day until the Museum closes.
What if I need to cancel the party?
When you cancel more than seven days before the party, we will refund the deposit amount. If you must cancel seven or fewer days in advance, no refund will be provided.